Hushweek support
For the Hushweek app on iPhone and Android
Write to support@hushweek.com. A person reads every message and replies.
Hushweek can’t answer medical questions. For anything about your medicine or your doses, ask your prescriber, nurse or pharmacist.
Common questions
Moving to a new phone
- With Pro and an account, sign in on the new phone and your log comes back.
- Without an account, save a backup file in You › Your data › Save a backup file, then open it in Hushweek on the new phone. Bringing a backup back is free.
Bringing your history from another tracker
Export a CSV from your old app or a spreadsheet with dates, weights and doses in mg, then open You › Your data › Switch from Shotsy or a spreadsheet. A Shotsy export works as it is. You see everything found before anything is added, and doses written in mL or units are left out rather than converted.
Switching medicine
Open You › Medicine and schedule › Switch medicine. Your earlier doses stay with the medicine you took them with, and the switch can be undone until you log the first dose of the new one.
Restoring Pro
On the Pro screen, tap Restore purchases while signed in to the App Store or Google Play account you bought it with.
Cancelling Pro
Pro renews through the App Store or Google Play, so it’s cancelled there: on iPhone in Settings › your name › Subscriptions, on Android in Google Play › Payments and subscriptions. Cancel at least 24 hours before it renews to avoid the next charge.
Deleting your account
In the app, go to You › Account › Delete account, or follow how to delete your account.